TVA non applicable - article 293 B du CGI 

Our Return Policy in short

Return Policy
  • NO POSSIBLE REFUND.

  • Please contact CELINE SCHENER before returning any items.
  • It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts CELINE SCHENER and gives information relevant and the reason for complaint.


    Returning A Package

    If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. CELINE SCHENER is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


    Want to switch to another size of the same product?

    E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.


    Want to switch to another product?

    Return the product you have received and send us an e-mail telling us which product you want instead.


    Transport Damage

    If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


    Unclaimed Packages

    For packages that are not cashed at your post office within 14 days, CELINE SCHENER reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


    All enquiries: contact@shopcelineschener.com